SHIPPING, RETURNS & CANCELLATIONS

RETURNS POLICY (ALL CUSTOMERS, EXCLUDING FAULTY AND PERSONALIZED MERCHANDISE) 

This Returns Policy applies to all customers. This policy does not apply to faulty or personalized Merchandise and such other Merchandise listed below. This returns policy is in addition to, and does not affect, the separate legal right of cancellation which is available only to USA Consumers in some circumstances as explained below. 

The return/cancellation request must be made within 14 days from the date the Order was placed (unless otherwise required by applicable specifically prevailing consumer law). 

If you wish to return Merchandise pursuant to these Terms, the following instructions apply: 

You must first inform of your decision to return your Order by a clear statement sent to info@kiragoodey.com You will need to include proof of purchase (your Order identification number and the email address used for the purchase of the Merchandise) and the reason for the return or exchange request.  

  • Your return or exchange request will be accepted or rejected as soon as possible after emailing the request to Kira Goodey at info@kiragoodey.com

  • If accepted, promptly thereafter you will send back the Merchandise or hand it over as per the instructions provided to you in the return portal. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. And Include your order number with the returned goods.

  • Kira Goodey will not cover return shipping for returned or exchanged goods and will also not refund shipping original costs for returned or exchanged goods.

  • The Merchandise must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.

  • To protect the Merchandise we recommend that you try on any shoes on a carpeted surface as Merchandise with and scuff marks on the sole will not be refunded or exchanged.

  • All returns could be subject to strict quality control to ensure that the returned Merchandise satisfy these requirements. If the Merchandise does not meet such standards, the return could be refused, and the Merchandise will be returned to you (at your own cost) or you will be liable for the Merchandise devaluation.

  • Upon receipt of the returned Merchandise and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned Merchandise, if applicable pursuant to these Terms.

If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid upon receipt of the Order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your destination, (b) it will be your sole responsibility to claim such Import Charges back from the applicable authority in your destination, and c) Kira Goodey cannot guarantee that such claim will be successful. If you have pre-paid Import Charges, upon your written request Kira Goodey may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges, and for such purpose you hereby give Kira Goodey a power of attorney to act in your name to try and obtain such reimbursement (however this power of attorney is not a guarantee that such reimbursement will be successful). 

Any initial Delivery Costs paid by you in connection with the Order are not reimbursable or refundable. Any delivery and clearance costs incurred by you when returning Merchandise may not be eligible for reimbursement or refund other than in the event of defective Merchandise, where you will be reimbursed for the delivery costs. 

Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives back to the returns facility, and therefore you are advised to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit. 

CONSUMER CANCELLATION RIGHTS

If you are a “Consumer” and a resident in the USA you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms. 

The “cooling-off” cancellation period will expire 14 days after the day of delivery.
To exercise the right to cancel you must follow the same instructions as detailed in the refund policy above, provided 

however, that the following changes shall apply: 

  • Informing Kira Goodey of your decision to cancel through the return portal must be done within 14 days as of the day of delivery.

  • You must return the product in the state mentioned in the return policy above, except that may use the product, only for such use that is necessary to assess the nature, characteristics and functioning of the Merchandise, as you would have used a physical shop. Deduction could be made from the reimbursement for loss in value of any Merchandise

supplied, if the loss is the result of handling by you beyond what is necessary to establish the nature, characteristics and functioning of the Merchandise. 

• Refund will be made within 14 days from receipt of your cancellation, but that can be delayed if the Merchandise was not received back or you failed to provide sufficient evidence to our satisfactory that you have returned the Merchandise. Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction,. 

LIMITATION ON RETURNS POLICY AND CANCELLATION RIGHTS: 

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, THERE IS NO RIGHT TO CANCEL OR TO RETURN MERCHANDISE WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED. THERE ARE OTHER TYPES OF MERCHANDISE THAT ARE NOT ELIGIBLE FOR CANCELLATION OR RETURN SUCH AS FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY) OR OTHER MERCHANDISE WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY. 

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Merchandise as a gift be entitled to receive a refund. If you are a gift recipient and wish to return the Merchandise, please contact us to discuss your options. 

FULFILMENT, HANDLING AND DELIVERY OF ORDERS 

You acknowledge and agree that Kira Goodey or one of its third-party fulfilment services providers acting on its behalf, including the retailer (each a "Fulfilment Provider") may handle the delivery and fulfilment of your Order, and that Kira Goodey has sole discretion as to the Fulfilment Provider it chooses to use. 

Not all Merchandise can be delivered anywhere (due to limitations imposed on the Merchandise or by the destination) but the Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address. 

Delivery will be complete when the Merchandise will be delivered to the address which you specify when ordering (that may include the port of entrance to the destination as specified on the Checkout, in case you have selected not to pre-pay Import Charges). 

Different parts of your order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on Checkout (or on the Websites) are estimates only. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Kira Goodey is unable to specify an exact delivery date and time. 

Kira Goodey has no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond its reasonable control and where Kira Goodey could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside Kira Goodey control, or delays resulting directly from your actions or omissions. 

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. Efforts will be made to deliver your merchandise according to the details in the Order.